If we want to improve the customer experience, we have to go through the...
Sadly, in some remote parts of the world the velociraptor still lives…or, in other words, sales practices that should have... View Article
For those who watched last week’s blog, we saw how Audi City is delivering a great CX in London. ... View Article
Ride sharing is much more developed in Europe. As North American manufacturers look at ways to incorporate it in their... View Article
At the recent Frankfurt Motor Show I had a chance to sit down with Karl Schlicht, EVP Toyota Motor Europe... View Article
A friend of mine just had an amazing customer experience. She bought an Apple Watch and what happened after is... View Article
If you know the name Chuck Jones you’ll also know that he was one of the most gifted cartoonists of... View Article
Today we finish up our series on globalization and what it means for your CX program. (See parts one, two,... View Article